Why we are not Vending Machines
Should we always deliver what you’ve asked us to?
All too often at Fresh Aesthetics in Portadown, we have patients ask for a treatment that we feel isn’t a good option for them.
Worryingly they have often had these treatments previously. They have booked an appointment for a particular treatment with another provider (without knowing whether or not it will actually suit them) and that treatment is delivered as per request.
So what do we do when these patients request the same treatment from us? Take the money and run? Absolutely not! Although if we had trained in Medical Aesthetics just to make as much money as possible, that’s exactly how we’d do it.
However we are not “vending machines” for aesthetic treatments, which is why we don’t have a booking system where new patients choose what they want. New patients cannot simply select from a menu and book an appointment for cheek filler, chin filler, 3 areas Botox, 1ml lip filler, “3ml package” or whatever…
Patient education is key
All our new patients have a thorough consultation where we listen to their concerns and goals. Then we educate them on why a particular treatment may or may not work for them. Even if that means a less expensive treatment, a completely different treatment than they’d originally requested, or no treatment at all.
we explain in plain terms the pros, cons and likely outcomes of these various treatment options, so that our patients are fully informed and in control of their choices. Then they can clearly understand why what they want, mightn’t be what they need!
A common example of this is upper lip/smokers lines. we often get requests just to fill these, however if we simply did as we were asked without question, the patient would likely end up with a stiff, strange looking, convex upper lip a bit like Marge Simpson!
Our core values are honesty, integrity and ethical treatments, where we put your well-being and long term outcomes above our financial gain.
If you are an existing patient here at Fresh Aesthetics Portadown, Northern Ireland, you’ll have had “the talk” and know exactly what we mean!! That’s why our patients trust us to look after them time and again – they know we’ll keep them right!
